Your privacy at La Terraza.

1. About us

La Terraza is responsible for the personal information covered by this policy. For privacy questions, email hola@la-terraza.co.uk, call 01642 309986, or write to La Terraza, Fl 1, 32–34 High St, Yarm TS15 9AE.

2. Information we collect

We may receive your name, contact details, booking information and anything you choose to share when making an enquiry or arranging a visit. We also receive basic information about your browser, device and use of our website.

3. How we use your information

We use your information to answer enquiries, manage bookings, provide services you request and improve our website. We do this to fulfil a contract or take steps at your request, meet legal obligations, or pursue legitimate business interests where these do not override your rights.

Where we rely on your consent, including for optional analytics cookies, you can withdraw it at any time.

4. Cookies and your choices

Cookies and similar technologies help websites remember preferences and understand how they are used. We remember your cookie choice for up to six months. Optional analytics cookies help us understand which pages are visited and improve the website. They stay off until you accept them.

We use Google Analytics for this purpose. It receives information about your visits, device and connection, and may store cookies for up to two years. You can read more in Google’s privacy policy.

You can reject optional cookies without affecting your use of the website. To change or withdraw your consent, use Cookie settings below or in the footer. You can also remove cookies through your browser settings.

5. Sharing information and external services

We share information where needed with service providers supporting our business, such as booking, payment and website services, or where required by law. Some providers process information outside the UK. Contact us for information about the safeguards that apply to your information.

Bookings, voucher purchases and other external links may take you to websites with their own privacy policies. The interactive map connects to Google only when you choose to load it; Google may then receive information about your connection and use cookies.

6. Keeping your information

We keep personal information for as long as needed for its purpose, including handling enquiries, providing services and meeting legal or accounting requirements. An unresolved complaint or dispute may mean we need to keep certain records for longer.

7. Your rights

Depending on the circumstances, you may ask to access or correct your personal information, request deletion or restriction, object to certain uses, or request a portable copy. Where we rely on consent, you can withdraw it. Withdrawal does not affect processing that took place before it was withdrawn.

Send privacy requests to hola@la-terraza.co.uk. We may need to verify your identity before sharing personal information. If you have a concern, please contact us. You also have the right to complain to the Information Commissioner’s Office.

8. Updates

We may update this policy when the website or services change. The date at the top shows when it was last revised. If the purposes of optional tracking change, we will ask for a new choice.